Shop policies

Shipping

Processing Time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Payment Options

Secure options

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal

Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & Exchanges

I gladly accept returns and exchanges where applicable. If there are any problems upon receiving your instrument then please contact me in regards to this. If the guitar is damaged upon arrival then we will sort a solution privately.

However, I will state that if you or any Guitar Technician customises the instrument which breaks/damages the Instrument then your warranty is voided. If I am notified of any issues before action is taken I will help you come to a solution in regards to the issue.

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information
  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

FAQ

Do you offer Left Handed Versions?

Yes we offer left handed variants on Custom Orders of guitars, all the prebuilt guitars cannot be altered to left handed however a fresh Left handed build of anything you like can be done